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A sleek JOMOO pull-down faucet in matte black arcs over a deep, satin-finish single-bowl sink, both set flush in a pristine white countertop.

FAQs

FAQs

Ordering

Is my payment data safe with you?

All direct payment gateways, including PayPal, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. These standards help ensure the secure handling of payment information.

Where can I learn more about the payment and processing in your store?

For more insight, you may also want to read Shopify’s payment policy.

What payment method do you accept?

For now, we only accept payment via PayPal. Other payment methods will be launched soon.

Shipping & Delivery

Is there free shipping?

Yes, we offer free shipping for all orders. Check the cart to see the current deal on free shipping.

What countries do you ship to?

We currently offer domestic shipping within the United States.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Order shipped from our US local warehouse via UPS or DHL.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unopened/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Warranty & Repair

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer's defects.

Please check warranty policy or contact us.

Still looking for answers?

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